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🚚 Shipping Policy – Luxvane
At Luxvane, we do everything possible to offer fast, reliable, and secure delivery to all destinations we serve.
- Shipping Zones
We deliver to most European countries and various international destinations.
At checkout, you can select your destination country from the available list.
- Processing Times
Orders are processed within 1 to 3 business days, excluding weekends and holidays.
Once your order has been shipped, you will receive an email with your tracking number.
- Estimated Delivery Times
France mainland: 3–6 business days
Europe: 5–10 business days
Rest of the world: 7–15 business days
Please note that delivery times are estimates and may vary due to carrier delays, customs processing, incorrect addresses, public holidays, or peak shopping periods.
- Shipping Costs
Shipping may be free for certain destinations or for orders above a minimum value, as indicated at checkout.
Exact shipping costs are automatically calculated based on your delivery address.
- Order Tracking
Once your order is shipped, you will receive an email containing your tracking link.
You can check the status of your delivery at any time using this link.
- Failed Delivery or Incorrect Address
Please ensure your shipping address is correct before completing your order.
If a package is returned due to an incorrect, incomplete, or unavailable address, reshipping fees may apply.
If you do not receive your order within the estimated delivery window, please contact our customer support team:
- Taxes and Customs Duties
For international orders, customs duties, VAT, import fees, or local taxes may apply.
These charges are the customer’s responsibility and are non-refundable by Luxvane.
- Exceptional Delays
Luxvane cannot be held responsible for delays caused by:
Postal or carrier disruptions
Customs clearance
Extreme weather conditions
High-volume shopping seasons, such as Christmas or Black Friday
Incorrect or incomplete shipping information
Our team will always do its best to assist you quickly and efficiently.